Terms & Conditions

1. Introduction

Welcome to Royal Wharf Clinic. By using our website (http://royalwharfclinic.co.uk/) and services, you agree to comply with these terms and conditions. If you do not agree, please refrain from using our site or services.

2. Definitions

• • “We”, “us”, “our”: Refers to Royal Wharf Clinic.
  • “You”, “your”: Refers to the user or viewer of our website.
  • “Services”: Refers to services provided by Royal Wharf Clinic.

3. Use of the Website

• • Use this website only for lawful purposes, ensuring no infringement on others’ rights.
  • Do not misuse our website by introducing malicious materials like viruses.

4. Appointments and Cancellations

• • Provide accurate information when booking an appointment.
  • Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee.

5. Payments and Fees

• • Payments are due at the time of the appointment unless otherwise arranged.
  • Payment methods will be detailed at the time of booking.

6. Refund Policy: 14-Day Cooling-Off Period

6.1 Overview
Refunds are in line with the UK Consumer Contracts Regulations (2013) for purchases not yet started or partially used.

6.2 Cooling-Off Period
Customers may cancel within 14 calendar days of purchasing goods or services.

6.3 How to Request a Refund
Contact us by email at info@royalwharfclinic.co.uk or phone at 020 4513 1960 with:

• • • Order number
    • Date of purchase
    • Reason for refund (optional)

6.4 Refunds for Physical Goods
Goods must be returned unused, in original packaging, within 14 days. Customers bear return costs. Refunds will be processed within 14 days of receipt.

6.5 Refunds for Services
For services like laser or EMsculpt with multiple sessions:

• • • Refunds cover unused sessions only.
    • Completed sessions are non-refundable. Refunds will account for promotional discounts recalculated on a prorated basis.

6.6 Refund Method
Refunds will be issued via the original payment method unless otherwise agreed.

6.7 Non-Refundable Transactions
Refunds are unavailable for customized, personalized, or perishable items or where cancellation rights were waived.

6.8 Exceptions
This policy does not affect your statutory rights regarding faulty or misdescribed goods.

7. Medical Disclaimer

• • Website information is for general purposes and not a substitute for professional medical advice.
  • Always seek advice from a qualified healthcare provider.

8. Intellectual Property

• • All website content is the property of Royal Wharf Clinic and protected by intellectual property laws.
  • You may not reproduce, duplicate, or exploit the content without written permission.

9. Limitation of Liability

• • Royal Wharf Clinic is not liable for indirect, incidental, or consequential damages to the fullest extent permitted by law.
  • We do not guarantee uninterrupted or error-free services.

10. Changes to Terms and Conditions

• • These terms may be updated without prior notice.
  • Continued use of the website implies acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information
    For inquiries, contact us at:
    • Address: Royal Wharf Clinic, 1 Cunningham Avenue, London E16 2PS
    • Email: info@royalwharfclinic.co.uk
    • Phone: 020 4513 1960
13. ROYAL WHARF CLINIC is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender (FRN 703401). Finance available subject to status. The rate offered is always provisional and will depend upon your personal circumstances, the loan amount, and term.
    Your disclaimer makes it clear that you are an IAR of Ideal4Finance, and that you can introduce customers enquiring about finance to us, or pass on our contact details for your customers to contact us directly. Your disclaimer must be included on your website and on any promotional materials where you mention that finance is available, including on social media. Any bespoke advertising you wish to produce, which mentions finance, must be pre-approved by Ideal4Finance.

Special Offers Terms & Conditions

Special offers are subject to availability and may be withdrawn or changed without notice.

• Offers are valid only for the period specified and cannot be combined with other promotions or discounts.
• To redeem an offer, it must be mentioned at the time of booking.
• Offers have no cash value and cannot be redeemed for cash.
• The clinic reserves the right to modify or terminate the offer without prior notice.

Offer Terms & Conditions

• Eligibility
  • This offer is applicable to individuals who meet the specific requirements of the promotion during the promotional period.
  • The offer cannot be used for excluded services but may apply to other treatments as specified in the promotion.
• Consultation or Booking Requirement
  • To qualify, individuals must complete a required consultation or booking during the promotional period.
  • Additional conditions, such as payment completion or eligibility verification, may apply.
• Credits or Discounts
  • If applicable, credits (e.g., Virtual Wallet or equivalent) will be provided as specified in the offer.
  • Credits are non-transferable for cash and must be used within Royal Wharf Clinic.
• Transferability
  • Credits or promotional discounts may be transferable to family or friends if specified.
  • Transfer requests must be submitted in writing and approved by the clinic’s administration.
• Valuation and Expiry
  • Promotional credits or discounts are valued on the clinic’s system and will expire [specific time, e.g., three months] from the date of issuance.
  • Unused portions after the expiration date will be forfeited.
• Usage Restrictions
  • Offers apply only to eligible services specified in the promotion and cannot be redeemed for cash.
  • They cannot be combined with other promotions or discounts.
• General Terms
  • The offer is subject to availability and is not valid for individuals who have already participated in the same promotion.
  • Royal Wharf Clinic reserves the right to verify eligibility and may refuse the offer if criteria are not met.
  • By participating, individuals agree to these terms, which may be amended at the clinic’s discretion.